Dedicated Networks provides a 1-year warranty on all equipment unless otherwise noted (see below). Our equipment goes through a thorough testing and refurbishment process. If there is anything wrong with the equipment you purchase from us or you are not 100% satisfied just give us a call or use the form below to start the RMA process. We will pay for the return shipping and either provide a refund or have a replacement sent back to you once we receive the returned equipment.
This warranty does not apply:
- to normal wear and tear;
- if the product has been mistreated or mishandled:
- if the product has been improperly installed or configured;
- if the product has been subject to an accident;
- if the product has been subject to lightning, power surges, incorrect electrical voltage, or any electrical stress
- if the product has been subject to an act of God; or,
- if the product has been altered or modified.
- if the product was sold “as-is” and communicated to the customer regarding the cosmetic/functioning flaw prior to sale.
*Please note that we are only able to provide a replacement if we currently have it in stock as we are a stocking reseller. If the piece is not in stock and you need a replacement, we will try our very best to find you one.
*The merchandise we carry are re-sold goods that are NOT from the manufacturer and are NOT protected by any warranty other than one provided by Dedicated Networks.
Dedicated Networks guarantees our products; if an item hasn’t met your expectations, you can send it back. Unlike most businesses, we also guarantee the product selection advice offered by our staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can send it back. In either case, simply return the item for exchange, refund, repair, or credit. Please contact your sales representative within a 1-Year return time frame and we will get the return process started at 10GbE Fiber speeds.
If you have any questions about our guarantee, please, email us at [email protected], ask your designated Sales Representative, or call us at (763)233-7200.
Returns and Exchanges
Returns and exchanges must be shipped back with an issued RMA number from your Sales Representative. Please call our Sales Department, if you wish to return or cancel an order placed.
Please note that we are only able to provide a replacement if we currently have it in stock as we are a stocking reseller. If the piece is not in stock and you need a replacement, we will try our very best to find you one.